I once sat through a three-day training session in our company, and this was for new managers, very capable people who were ready for a big step up. I counted, over three days, 68 things that we told them they needed to do to be successful, everything from how you coach and mentor, your annual reviews, filling out these forms, all this stuff.
And I got up to close the session, and I’m thinking about how it isn’t possible for these people to remember all this. So I said there are three things that matter. The first is competence — just being good at what you do, whatever it is, and focusing on the job you have, not on the job you think you want to have. The second one is confidence. People want to know what you think. So you have to have enough desirable self-confidence to articulate a point of view. The third thing is caring. Nothing today is about one individual. This is all about the team, and in the end, this is about giving a damn about your customers, your company, the people around you, and recognizing that the people around you are the ones who make you look good.
"One of the most important lessons I have learned about starting a company: No matter how bad the news, it is essential that you absorb that blow, deal with the immediate implications, and then do anything you can to generate some good news. The faster you can cut off that positive feedback loop, and shift the momentum of your company back in the right direction, the better chance you have of replacing that “lost value” with something of comparable or greater value.
It is your responsibility as a founder, to turn this corner faster than everyone else in your company, and let them draft off of your forward momentum. None of this is an argument for denial of the facts, and believe me, hindsight is 20/20….but I think this skill, of taking a punch, and getting back up fast, is one of the most important to develop in a founder’s tool kit. And there is no “faking it.” You can’t just throw a smile on top of negative energy and sell everyone on “the positives.” It is about actually addressing bad news, developing methods to accelerate your personal recovery time, and then quickly taking steps to right the ship.
"Screenshot: XING’s new company profiles. Follow companies like Lufthansa http://pic.gd/90ab56
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